Accessibility Statement
We want everyone who visits the Fluence Clinic website to be able to access information clearly and comfortably.
This statement explains the steps we are taking to improve accessibility, the features currently available, and how you can contact us if you need support.
Last updated: 18 May 2026
1. Overview
Fluence Clinic is committed to making our website accessible and usable for as many people as possible, including people with disabilities, neurodivergent users, older users, and people using assistive technologies.
We aim to make our website clear, easy to navigate, and compatible with commonly used accessibility tools. As our website continues to develop, we are working towards improving accessibility across all pages, content, colours, forms, documents, and interactive features.
Our goal is to align the website with recognised accessibility standards, including the Web Content Accessibility Guidelines. WCAG 2.2 is structured around making web content perceivable, operable, understandable, and robust, with Level AA commonly used as the expected accessibility benchmark.
2. Accessibility Features
We have installed the Ally Elementor accessibility widget to provide additional accessibility support while we continue working towards making the website more accessible by design.
The widget allows users to adjust parts of their browsing experience, including features such as:
- increasing or decreasing text size
- adjusting text spacing
- using contrast and colour adjustments
- highlighting links
- pausing animations where available
- using reading support tools
- improving keyboard and visual navigation support
These tools are intended to provide helpful interim support. They do not replace our responsibility to improve the website’s underlying accessibility, and we are continuing to work on making accessibility part of the website’s natural design and structure.
3. How We Support Accessibility
Where possible, we are designing pages to reduce cognitive load, especially for users who may find complex healthcare information overwhelming.
We are also working to make the website easier to use by focusing on practical improvements such as:
- using clear page headings and logical content structure
- writing information in plain English wherever possible
- improving colour contrast across text, buttons, and backgrounds
- ensuring links and buttons are clear and descriptive
- making pages easier to navigate with a keyboard
- adding appropriate alternative text or labels for meaningful images and icons
- avoiding unnecessary motion, flashing content, or visual clutter
- checking that forms are labelled clearly and are easy to understand
- improving readability for users with cognitive, visual, sensory, or motor access needs
4. Known Accessibility Limitations
We are still reviewing and improving parts of the website. Some areas may not yet be fully accessible or may need further testing.
We are actively working through these issues as part of our ongoing website development. Known or possible limitations may include:
- some colour combinations may need further contrast review
- some decorative icons or images may still require accessibility checks
- some older or downloadable documents may not yet be fully accessible
- some third-party tools, plugins, forms, or embedded content may have
- accessibility limitations outside our direct control
- some page layouts may need further testing across screen readers, keyboard navigation, and mobile devices
- some interactive elements may need clearer labels or improved focus states
5. Ongoing Improvements
Accessibility is an ongoing process. We plan to continue reviewing the website as new pages, forms, documents, and features are added.
We will update this statement when significant accessibility improvements are made or when new issues are identified.
Our improvement work includes:
- reviewing pages against WCAG 2.2 Level AA principles where possible
- testing pages across different screen sizes and devices
- improving colour contrast and visual readability
- reviewing heading order and page structure
- checking images, icons, buttons, and links for appropriate labels
- improving accessibility of downloadable documents where practical
- reviewing feedback from users who experience barriers on the website
6. Requesting Support
If you find any part of our website difficult to use, or if you need information in a different format, please contact us.
We will do our best to respond in a helpful and timely way.
We can support reasonable requests for information in alternative formats, such as:
- a clearer written explanation
- a larger text version
- information provided by email
- support finding the right page or document
- help understanding the next step in your journey
7. Contact Us
If you experience an accessibility issue on our website, please let us know so we can review it.
Please include:
- the page or feature you were trying to use
- what went wrong or what was difficult
- the device, browser, or assistive technology you were using, if relevant
- the format or support you need from us
Email: feedback@fluenceclinic.co.uk
Phone: (NEED TO CONFIRM WITH TONI)
Registered Office: 107-111 Fleet Street, London, EC4A 2AB
We appreciate feedback that helps us make the website clearer, easier to use, and more accessible for everyone.
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